For ages 21 and above

5k bd's commitment to responsible gambling

Gambling should remain a form of entertainment — not a source of problems. 5k bd provides several tools and support to keep you safe.

For players aged 21 and above only

Why responsible gambling matters

Online gaming and betting is primarily a form of entertainment. However, in some cases gambling habits can go out of control, which negatively affects personal life, family relationships, and financial wellbeing. 5k bd believes that an informed player is best placed to protect themselves and their family.

Our Terms and Conditions clearly state that all activity is strictly for those aged 21 and above. Age verification is a mandatory step for us — no exceptions. If you have any questions about your own gambling habits, check our FAQ section first, where you will find detailed answers on responsible gambling.

We want every member to enjoy themselves within their own means and limits. Playing in moderation, sticking to a set budget, and staying aware of your own mental state — these three things together make for a healthy gaming experience.

Under 5k bd's Privacy Policy, your account information and activity are kept fully secure. Your self-exclusion or limit requests are never shared with any third party.

Tools to keep yourself safe

5k bd provides several practical tools to help you manage your gambling habits. Contact our 24/7 live chat support to use any of these tools.

Set a Deposit Limit

Set a maximum cap on your daily, weekly, or monthly deposits. You will not be able to deposit beyond this limit, keeping your budget under control.

Session Time Limit

Set a limit on how long you play in one sitting. Once the set time is up, your account will automatically go into a break.

Self-Exclusion

If you feel you need a break, you can request to fully close your account for a set period — from 7 days up to longer terms.

Contact Support

Reach 5k bd's 24/7 live chat or email at any time of day or night. Support is available in both Bengali and English.

Review Account Activity

View your deposit, withdrawal, and betting history at any time and assess your own gaming patterns.

Permanent Account Closure

If you want to stop gambling entirely, request a permanent account closure. Once this decision is carried out, the account cannot be reopened.

21+

Age Requirement

Following the age limit is mandatory

No person under the age of 21 may open an account at 5k bd or take part in any gaming or betting activity. Age verification is required at registration, and identity documents may be requested in cases of doubt.

If someone in your family or among your acquaintances is a minor showing interest in gambling, notify our support immediately. We will act quickly and verify the account if needed.

Age verification is mandatory at registration
Accounts identified as belonging to minors are closed immediately
As a parent or guardian, you can use device lock features to restrict your child's access

Recognise the warning signs of a problem

If you notice any of the following in yourself or someone close to you, it is time to pay attention.

Spending beyond your budget

Each time you tell yourself "this is the last time" yet spend more, breaking into savings or borrowing money to keep playing.

Restlessness after a loss

After losing, feeling like you must win that money back and sitting down to play again — this is a dangerous cycle.

Skipping sleep or work to play

Cutting back on time with family, friends, work, or sleep to spend more time gambling, and playing in secret.

Hiding it from family

Concealing how much you play or spend from your family and feeling compelled to lie about it.

Growing financial pressure

Struggling to cover monthly expenses, leaving bills unpaid, and starting to think of gambling as a substitute for your main income.

Unable to stop

Repeatedly deciding to quit but being unable to follow through — this is a sign that professional help is needed.

Assess yourself

Ask yourself these questions

Did you spend more than your set budget last month?

Were you unable to keep your family or work in mind while playing?

After a loss, did you place bigger bets to try to recover that loss?

If someone expressed concern about your gambling habits, did you dismiss it?

When you are unable to think about gambling, do you feel irritable or restless?

If the answer to any of these is yes, it would be wise to take a break and contact our 24/7 live chat support.

Where to get help

Acknowledging a problem is not a weakness — it takes courage. Seek support from any of the sources below.

5k bd Live Chat

24 hours a day, 7 days a week. Talk in Bengali, request self-exclusion or a limit — action will be taken promptly.

Email Support

Send any responsible gambling issue or request by email. Our team responds in both Bengali and English.

Family and Friends

Talk to the people you trust. Family and close friends are the nearest source of support.

Professional Advice

A mental health specialist, behavioural therapist, or counsellor can help you deal with addiction. Contact your nearest hospital or clinic.

Volunteer and Support Groups

There are various mental health organisations and support groups in Bangladesh that provide free counselling and group therapy.

5k bd's commitment

To ensure responsible gambling, 5k bd follows the points below and makes these commitments to its members:

If an account belonging to a person under 21 is identified, immediate action will be taken.
Self-exclusion requests will be processed promptly, and no promotional contact will be made during that period.
Deposit limit or session time limit requests will be applied within 24 hours.
All information related to responsible gambling will be kept completely confidential.
Any member who voluntarily seeks help will be given the necessary information and connections.
Bonuses or promotional offers will never be given in a way that encourages a problem gambler to play more.

Questions and answers about responsible gambling

Yes. Once self-exclusion is active, account login, deposits, and all gaming activity are blocked. No promotional emails or messages will be sent during this period. It cannot be lifted before the set period ends.

Contact 5k bd's 24/7 live chat support to set a deposit limit and tell them your preferred daily, weekly, or monthly amount. Once the limit is set, any deposit above that amount will be automatically blocked.

No. Each account is strictly personal and may only be used by the registered member. Do not share your password, and use app locks or parental controls on your device to prevent minors from gaining access.

Yes. Any withdrawable balance in your account before the permanent closure request will be returned via bKash, Nagad, Rocket, or bank transfer. Contact support for details on this process.

If you cannot control your gambling on your own and it is causing problems in your daily life or relationships, seeking professional advice is highly effective. Mental health specialists and counsellors are specifically trained to address these kinds of behavioural issues. Contact your nearest hospital or mental health clinic.

No. Once a self-exclusion or break period is set, it cannot be cancelled or shortened before that time is up. This is intentional — so that when you commit to a break, it remains fully in effect. However, once the period ends, you can choose to extend it if you wish.