Privacy Policy

Section 1 Introduction and Scope

5k bd ("we", "us" or "the platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy ("policy") describes what information we collect about you when you interact with 5k bd through our website, mobile app or any other digital channel, how that information is used, and in what circumstances it may be shared with third parties.

Please read this policy carefully before using our services. Our Terms and Conditions also contain additional provisions on this subject that complement this policy. No one under the age of 18 may use this service, and users must be 21 years of age or older to register and place bets on our platform.

This policy may be updated from time to time. If significant changes are made, we will notify you by email to your registered address or through a notice within the platform. If you continue to use the service after any changes, it will be taken as your acceptance of the revised policy.

Section 2 Information We Collect

5k bd collects information in several ways. This information falls into two main categories — information you provide directly, and information collected automatically from your usage.

2.1 Information You Provide

• Name, date of birth, and national ID or passport details (for identity verification)
• Mobile number and email address
• Address and residential details
• Payment information — such as bKash, Nagad or Rocket account numbers, and bank account details
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identification details
• Browser type, operating system and device language
• Logs of which pages you visited, how long you stayed, and which buttons you clicked
• Data collected from cookies and similar tracking technologies
• Transaction history and gaming activity records

Section 3 Purpose of Using Your Information

We use your information for the following legitimate purposes:

• To complete account registration, verification and management
• To process deposits, withdrawals and financial transactions
• To facilitate customer support — via live chat and email
• To prevent and detect fraud, money laundering or other unlawful activity
• To maintain the security and technical stability of the platform
• To analyse your preferences and usage patterns in order to improve the service
• To meet applicable legal obligations
• To send relevant promotional information with your consent

We never sell your information to third parties without your permission, and we do not use it for any purpose beyond those stated in this policy.

Section 4 Information Sharing and Disclosure

5k bd may disclose your information to third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with certain trusted service providers for functions such as payment processing, identity verification, technology infrastructure and customer support. These partners receive only the information necessary for their specific task and may not use it for any other purpose without our instruction.

4.2 Legal Obligations

We may be required to disclose information to comply with a court order, a lawful request from a government authority, or applicable law. Such disclosure is always limited to the minimum information necessary.

4.3 Business Transfers

If 5k bd's business operations are transferred through a merger, acquisition or other means, user information may be included as a business asset. In that case, the new operating entity will also be bound by this privacy policy.

Section 5 Cookies and Tracking Technologies

The 5k bd website and app use cookies, web beacons and similar technologies. These help improve your experience, maintain login sessions and analyse platform performance.

• Essential cookies: Required to maintain login sessions and security.
• Functional cookies: Remember your language preference and other settings.
• Analytics cookies: Help us understand how the platform is used.

You can disable non-essential cookies through your browser settings, though doing so may cause some features to stop working correctly.

Section 6 Data Protection and Security

5k bd has put in place a range of technical and organisational measures to keep your information secure:

• SSL (Secure Socket Layer) encryption is used for all data transmission.
• Sensitive payment information is stored in encrypted form.
• Account access is subject to strict controls and a verification process.
• Systems are regularly tested and updated to reduce the risk of security breaches.
• Staff working with us can only access the information needed to carry out their responsibilities.

Please note that no data transmission over the internet can be guaranteed to be completely secure. We put in place the strongest protections we can, but keeping your account password confidential and reporting any suspicious activity to support immediately is also your responsibility.

Section 7 Data Retention Period

5k bd retains your information for as long as necessary and as required to meet applicable legal obligations. Even after an account is closed, certain information may be retained for a set period for the following reasons:

• Financial transaction records — for the period required by law
• Identity verification documents — as required by relevant regulations
• Complaint and dispute resolution records — until the matter is resolved

Once the retention period ends, information is securely deleted or made unrecoverable except for auditable records.

Section 8 Your Rights

As a 5k bd user, you have the following rights over your own information:

8.1 Right to Access and Review Your Information

You may request to know what information we hold about you. Submit such requests through the support team and we will respond within the set timeframe.

8.2 Right to Correct Your Information

If any of your information is incorrect, you may request a correction. This can be done through your account settings or via support.

8.3 Right to Delete Your Information

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Opt Out of Promotional Communications

You may unsubscribe from promotional emails or messages at any time. Service-related essential messages will continue to be sent.

Section 9 Responsible Gaming and Data Protection

5k bd believes that protecting user privacy is an important part of ensuring a healthy gaming experience. We monitor your gaming activity to identify patterns of unusual or harmful behaviour and to provide support where needed. This monitoring is carried out solely for user wellbeing and forms part of our responsible gaming policy.

To learn more about our security measures and services, visit our About Us page, which gives a full introduction to the 5k bd platform.

Section 10 International Data Transfers

5k bd primarily provides services focused on Bangladesh. However, some service provider partners may be located outside Bangladesh. In such cases, we ensure that data protection standards are properly maintained and that our agreements with third parties include clear data protection terms.

Section 11 Children's Privacy

5k bd's services are intended exclusively for adults (21+). We do not knowingly collect information from minors. If we become aware that we hold information from a minor, we will immediately delete that information and close the associated account.

Section 12 Policy Changes

This privacy policy is reviewed and updated periodically. Changes will take effect as soon as they are published on this page. For significant changes, we will send a notification to your registered mobile number or email. Continuing to use the service will be taken as acceptance of the new policy.

If you have further questions about our terms of service, privacy and security policies, visit our FAQ section, where common questions are answered in detail.

Section 13 Contact Us

If you have any questions, concerns or requests regarding this privacy policy, please contact us directly. Our support team provides assistance in both Bengali and English, seven days a week, 24 hours a day.